Kelley Blue Book Sucks Customer Reviews and Feedback

From Everything.Sucks

Kelley Blue Book is an Irvine, California-based vehicle valuation and automotive research company that is recognized by both consumers and the automotive industry. The company is owned by the Cox Automotive subsidiary of Cox Enterprises.

Kurt mentioned, "Never. Ever. Kelley Blue Book did not honor my request to opt-out of email communications. Tried 7 different times. Cox and Kelley Blue Book don’t honor a simple thing like customer privacy so I suggest you find a different marketing partner."


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Director (Former Employee) says

"Hidden agendas and double talk abounds at kbb. It is the untrusted resource. Management is horrible here! Be prepared to be back stabbed and be careful who you can trust. There are a few people concerned with producing good work and they are the ones who get overlooked.Training opportunitiesPolitical atmosphere and horrible middle management"

mid-level (Current Employee) says

"New management team is energetic but inexperienced. Inconsistency between their words and actions, resulting in low trust. Process work and visibility are now valued over results. People (worker bees) are good, but many are looking to leave. Financial goals will be achieved but at what expense? Executives not acknowledging their role in increasing attrition. Lots of favoritism and cronyism. Few women and minorities in leadership roles. New leaders and "rising stars" are carbon copies of senior leader. Divergent opinions have negative consequences.Friday breakfast, fancy drink machinesNo work-life balance, compensation is not competitive, very political"

Director (Current Employee) says

"Cox auto is too big to be nimble. There is a lack of focus from the top. The company is reactionary rather than proactive. The talent is good but lacks innovation. There are too many cooks in the kitchen. Sales teams from multiple sites are selling the same products with a lack of true leadership and direction."

Dev team (Former Employee) says

"Management that has been there for many many years and are pretty out of touch with any new hires. Say they want new ideas but don’t really. Only listen to each other and not the actual dev teams. High school politics and juvenile antics (favoritism at its finest being shown towards certain employees, meaning employees that have been there for a long time). On a positive: will allow remote work, flexible with hours."

Sr. Project Manager (Current Employee) says

"KBB as a company and most of the people are a good group (with the exception of the PMO). The company is quite old school, very 50's mentality push for leadership with very limited ways of showing you are a leader. With AutoTrader coming in, it has changed. KBB needed bailout but the small, 'quaintness' of the company has gone away.The projects are not challenging and do not warrant the 'sense of urgency' the job description depicts. You will have a one on one once a week and it will be grueling. You will be micro-managed and potentially bullied if you are not perfect and do not try to speak your mind or have an opinion, the relationship will get worse. If you are a fun person expect that to be put to rest if you are a project manager, and do not be fooled in the interview. Be careful of 'wolves in sheep's clothing.'jeans to work, decent co-workers, commitment to community, decent salary because of autotrader big pocketsmanagement in the pmo, focused on perception not results, micro-management, not fun"

account rep (Current Employee) says

"But then the January 2012 buyout happened. Thanks Cox Enterprisesflexible scheduleeliminated bonuses, work outside, working with dealership management"

Staff Accountant (Consultant) says

"This is definitely a company with an "open door" policy. Management is very approachable and helpful. The people are friendly and welcoming. Company wide events and activities are common and KBB is very involved in giving back to the community. They participate in CANstruction (food for the needy), St Jude's Walk for Cancer, and many others.Breakfast Fridays and occiasional lunches"

Sr.QA.Analyst (Current Employee) says

"A wonderfull place to work and grow. Good chances to learn the new technology and full use of our skills. Good Pay and well treated peers."

Web Team (Current Employee) says

"KBB has a great history and culture, but the biggest mistake they did was letting AutoTrader acquire them. In the past year and half since its acquisition, AutoTrader's know-it-all sweater clad robots have swarmed the place and have been successfully killing off that great, entrepreneurial culture that defined KBB.They are rapidly moving from a fast-paced, get it done quickly approach to one of endless documents and presentations. You could really thrive in the old environment. Really sad that si slowly going away. I expect a lot of the better people will be jumping ship soon. Benefits and work/life balance were good, but I expect that to change too.If you're OK with the traditional, 100 page requirements-document approach to development, then this is the place for you. Otherwise, look elsewhere. The old KBB will be missed.great work life balance and very smart people, for now.very heavy top-down management from parent company"

Road Test Editor (Current Employee) says

"It's a great place to work and good niche in the automotive field"

Product Support Specialist (Former Employee) says

"KBB was a decent place to work. Corporate vision is easy to get behind, and the majority of employees there are great people. The company encourages its people to learn and expand their knowledge base. The general atmosphere is relaxed and they even allow blue jeans. KBB operates with strong technology and maintains a helpful IT department for its employees. Overall, the salaries and benefits are decent. On the other hand, KBB is plagued by micro-management. Too many cooks in the kitchen. This led to a lot of unnecessary meetings, unwieldy and convoluted processes, and inconsistent accountability; too many managers just lacked the knowledgeable in either their team or their product. While there are opportunities for growth, there was a lot of entitlement and elitism going on. Errors were often subjected to "pass the buck" to the lowest ranked team member while disregarding established policies and procedures. Weekly scheduled one-on-ones were considered to be verbal warnings in certain departments; while not illegal, this practice is highly unethical and two-faced. In addition, managers were sorely detached regarding their employees well-being- both work-based and personal. KBB prefers the "leave the personal issues at home" practice, but some general human behavior cannot nor should not be ignored. Relaxed atmosphere, easy dress code, benefitsMicro-management, entitlement, constantly changing processes to by-pass issues rather than correct"

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